Microsoft Support Escalation Engineer - Data Protection 

Portugal, Lisbon 

400305132

As a Support Escalation Engineer, within Data Protection, you will own, troubleshoot and solve complex customer technical issues. You will be joining a team that is multi disciplinary, supporting multiple products, supporting small to medium segment customers.

Required Qualifications

• Azure AD administration experience
• Strong ability to lead, perform, and deliver results in high pressure situations with multiple parties involved
• Ability to handle multiple business challenges and effectively balance your priority need.
• Adaptability, flexibility, and the ability to do the right thing under pressure and tight deadlines.
• Thrive in high pace environments, who are comfortable in ambiguous situations and who love to manage constant change.
• Conviction and courage to drive decisions and defend positions as appropriate.
• Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to excel in a team environment is essential

Preferred Qualications

Besides that, we would also like you to have the following technical skills and knowledge:

• PowerShell administration skills
• Assertive, Accountable and Resilient
• Great interpersonal and communication skills
• A self-motivated and independent thinker that shows initiative and routinely translates circumstances and understanding into actions that move the business forward in a measurable manner.
• Team player & Collaborator

Language Qualification

• This role requires proficiency in either written, reading, and conversational English, Portuguese OR Spanish Languages as all business operations as well as customer communications are conducted in these languages.

Response and Resolution

• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness

• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement

• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements