Nokia Fault Management L1 

India 

400218021

Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

• Fault management/configuration
• Trouble Ticket handling
• Customer Issue handling
• Ensure to Acknowledge and close TT within SLA/OLA
• Prepare, implement, and verify the configuration and integration of a Node /system/services
• Emergency Handling and chronology preparation
• Coordinating with care/vendor team for handling resolved cases
• Interfacing with other Technical Teams
• Coordinating with the field team if onsite support required on faults
• Hand over and activity sheet preparation
• Very Good knowledge about IP technologies mainly MPLS, BGP, MPLS VPN(L2 and L3), OSPF, ISIS, QoS.
• Ability to identify problems and act accordingly as per defined process
• Ensuring post-check of activities done during MW period.

Individual Contributor: Participates as an individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Reviews priorities with a supervisor. High personal or low collegial interaction. Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments.. Makes decisions that affect own work.Semi-routine tasks of moderate complexity require some discretion and judgment. Carries out tasks/activities according to assignment and set guidelines. Moderate degree of supervision and coaching is needed. Demonstrates initiative and adaptability to changing business environments.Explains facts, practices, policies, etc. to external and internal parties. Takes actions that respect the needs and contributions of others and reaches agreement through flexibility and compromise. Manages situations where there is a common desire to solve within a team. Sometimes, it, it requires the ability to influence others outside of own job area on policies, practices, and procedures. Builds cross-cultural knowledge and global mindset.Minimum 3-5 years experience in fault management with IP domain.

• Flexible to work 24*7 ( 10 to 12 Night Shifts if any )
• Able to handle pressure
• Self Learner
• Good Communication Skills
• Command on Subject
• Ready to support Team members
• Technology in charge of providing high-level resolution

Qualifications

BE / BSC/ MSC / MCA Diploma Electrical / Electronics & telecommunication

It would be nice if you also had:

Certification of CCNP / NRS2

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark