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Microsoft Cloud Solution Architect Team Lead Taiwan, Taoyuan City 399392159
Yesterday
Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND extensive experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
- Solid years' people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
- Finnish speaker.
- Microsoft certifications in Modern Work and Business Applications are considered a valuable asset for candidates, as they demonstrate proven technical expertise in the respective solution areas.
Responsibilities
- Business Acceleration: Proactively engaging with customers to align Microsoft’s services portfolio with their technology adoption needs—both through team leadership and your own direct involvement in customer-facing work. Acting as a Microsoft services portfolio champion by driving awareness, relevance, and value across engagements. Personally contributing to business growth through strategic solution matching and hands-on collaboration.
- People Management: Lead a small but highly skilled team to deliver on customer objectives and Microsoft business targets, while setting the pace through your own example in customer interactions and services business growth.
- Customer Centricity - Customer Satisfaction: Drive positive customer satisfaction by coaching your team to become trusted advisors and by personally engaging with customers to deliver outcomes aligned with the Customer Success Plan, leveraging AI Business Solutions and Modern Work expertise.
- Customer/Partner Insights: Coach the team to surface actionable feedback and insights from customers and partners, while also contributing your own observations to inform Microsoft’s continuous improvement efforts across product and service teams.
- Business Impact: Manage AI Business Solutions/Modern Work usage and support business growth by leading through example—actively engaging with customers, including regular CxO-level interactions, to drive usage and services revenue. Empower your team to identify opportunities and articulate the Microsoft value proposition, while you personally help accelerate adoption and reduce competitive threats.
- Accelerate Resolution of Customer Blockers: Coach the team to resolve blockers and lead technical conversations, while also stepping in directly to support complex scenarios. Represent the customer’s technical interests within Microsoft, amplify their voice, and influence engineering roadmaps through your own insights and advocacy.
- Technical Leadership: Learn It All: Model a continuous learning mindset by aligning your own skilling with team and customer success goals. Encourage and support your team’s development while staying hands-on and current with evolving technologies and business needs.
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