MSD Lead Associate - Customer Support 

United Kingdom, England 

398623613

Job Description

Responsibilities:

• Act as the first escalation point for incoming order, product, and invoice-related customer and business queries
• Manage escalation processes and monitor customer returns exceptions
• Assist in training new starters and provide general support for internal and external meetings
• Ensure compliance with approved company policies and procedures
• Actively seek opportunities to improve system efficiencies and eliminate waste
• Support the manager on a daily basis
• Deal with escalations and support team members
• Be responsible for training and updating SharePoint

Qualifications and Skills:

• Proven experience in customer service or a related field
• Ability to handle escalated customer disputes and complaints with tact and diplomacy
• Ability to multitask and prioritise workload effectively
• Attention to detail and commitment to accuracy

Current Contingent Workers apply

Not Applicable

*A job posting is effective until 11:59:59PM on the dayBEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFOREthe job posting end date.

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.