Honeywell Field Service Engineer - Industrial Automation 

China 

398114732

The future is what you make it.

KEY RESPONSIBILITIES

· Ability to deliver remote and face to face support & services effectively.

· Ability to implement small to large automation projects autonomous or integrated in a project team.

· Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing.

· Comply with all GSM processes for documentation and customer communication.

· Maintain proactive and timely communications, providing frequent and informative customer updates.

· Initiate engineering change requests providing detailed descriptions of- product faults, customer special requests, and product enhancements.

· Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications.

· Respond to the high volume of customer inquiries in an efficient and accurate manner, meeting or exceeding the published SLA (Service Level Agreement) for Response and Resolution.

YOU MUST HAVE

· 3-5yrs of experience in Automation Systems (DCS, ESD, F&G, PLC, SCADA, etc) engineering, operations, or services support functions within the Industrial automation industry.

· Ideally bachelor's degree in Engineering or related technical education background in electronics / electromechanics / industrial automation

· Good in English written/verbal

· Good in Portuguese written/verbal

· Driving license

· Availability to travel in the country and abroad

WE VALUE

· Experience with Honeywell process control systems

· Availability to be on call to support customers

· Troubleshooting experience

· Cyber Security knowledge

· Experience in configuring and maintaining managed networking equipment, firewalls. Working experience with TCP/IP networks (network/device configuration, firewall administration).

· Experience in configuring and maintaining Microsoft Windows Servers, domain controller, active directory services etc.

· Systems and network hardening and audit compliance experience

· Microsoft Patch management solutions (WSUS, MSSC) experience

· Installation, maintenance, technical support of Operating systems experience; Virtual machines

· Previous industry experience

· Previous customer service experience

· Solid background in technology/installation/configuration/troubleshooting of IT systems (software and hardware)

· Knowledge about creation of design documents (Network, Active Directory, IP plan, System settings specification)

· Knowledge about networking/switches/routers and PCs

· VMWare and virtualization

If this is your dream role, then we'd love to hear from you.

• JOB ID: HRD231474
• Category: Customer Experience
• Location: Zona Industrial de Mitrena Setúbal,Apartado 55, 2901-861,Setubal,SETUBAL,2900-738,Portugal
• Nonexempt