Amazon Solutions Architect Customer Acceleration Team 

United States, Colorado, Denver 

397988592

- Helping public sector organizations find more modern ways to work with their constituents.
- Working on the cutting edge of innovation with AWS products and services
- Maintaining domain knowledge and expertise in public sector call centers, workforce management, Artificial Intelligence and CRM platforms
- Implementing and extending frameworks and methodologies commonly used by public sector organizations to assess, migrate, and transform the call center experience
- Setting-up and configuring AWS services in-line with best practices
With experience in the following key areas:
- Technical presentation experience – White board, small and large group presentations- Defining and delivering on-site consulting engagements with partners and customers. This includes participating in pre-sales on-site visits, understanding customer requirements, proposing and delivering packaged offerings, and delivering custom solution engagements, specifically focused on call center organization, processes, tooling and integration.
- Software development experience with building contact center integrations is a plus.- Ability to travel 10-30%

- 2+ years of design, implementation, or consulting in applications and infrastructures experience
- 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.