SAP SAP Concur Business Processes Consultant Italian 

Germany, Baden-Württemberg 

397795838

Quick facts about SAP Concur:

• Founded 1993 and now part of the SAP group since 2014.

• Rewarded by Glassdoor as one of the best places to work

• Growing in Prague since 2007, currently having 515 employees in different departments from Technology to Services

When our clients adopt our services, you will serve as the primary point of contact for assigned client portfolio and service requests, coordinating internal teams to deal with client´s escalations and requests. You will also be working on guidance, configuration and best practice advice to a portfolio of more than 200 clients from all around the world. No routine guaranteed!

Coordination Tasks

• Escalation management: coordination and documentation of customer escalations

• Triage: review and route client queries and service requests to appropriate teams

• Manage project transition processes within our CRM solution

Consulting Tasks

• Maintain, configure, and administer the SAP Concur site of our customers and provide best practice advice and guidance.

• Work directly with administrators of clients that acquired a version of an “Expertise & Care” service on top of the standard support that SAP Concur is providing.

• Cooperate closely with other teams within SAP Concur.

• On clients’ request, organize operational calls to discuss changes in the configuration.

• Ensure that clients stay informed of the new features available through the monthly release calls.

Sounds demanding? Don’t worry! We will support you by:

• Providing extensive training on our products and processes.

• Giving the opportunity to learn from the most experienced mentors.

• Assigning you a dedicated “Buddy” to provide guidance

REQUIREMENTS

• English and Italian

• Previous experience with customer facing role (min 1 year)

• Education bachelor’s degree in any field or equivalent work experience

• Affinity for software and technology

• Ability to be self-directed and work independently

• Escalation management

• Task oriented

• Customer management skills

• Excellent communication skills

• Strong organizational skills

• Strong analytical and problem-solving skills

WHAT WE OFFER

We offer yearly bonus plan, fully subsidized meal vouchers, 25 days holiday, plus 4 extra days off to work at a charity or not-for-profit organization of your choice, 6 sick days, contribution to pension and health insurance, cafeteria system, SAP shares program, referral bonus, different trainings (language courses etc.), flexible work schedule.

We will also encourage you to share your innovative ideas on the processes and involve you in different internal initiatives to align with to your professional and personal development goals.

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