JPMorgan Content Design Associate - Mumbai 

India, Maharashtra, Mumbai 

397621876

As a Content Design Associate within the Operations team, you will shape customer experiences by planning, creating, and structuring product content. You will collaborate with cross-functional teams, exercise initiative, and contribute to improving current methods. Your work will enhance user experience and build customer confidence in our products and services.

Job Responsibilities

• Plan and create engaging, user-friendly content for product or service features, adhering to firm standards and best practices.
• Structure and organize content using content architecture principles to enhance user experience and facilitate easy navigation.
• Collaborate with cross-functional teams to ensure content aligns with user needs, business goals, and accessibility guidelines.
• Draft clear, concise, engaging content for diverse audiences and communicate complex concepts effectively.
• Engage in iterative design processes and use user feedback to improve content quality.

Required Qualifications, Capabilities, and Skills

• 2+ years of experience or equivalent expertise in content design, user experience design, or a related field.
• Experience in creating content architectures, storytelling techniques, and clear and concise writing that facilitate quality customer experiences.
• Experience in various mediums for effective communication of ideas, concepts, and experiences.
• Advanced skills in written and verbal communication, ensuring clarity in all messaging.

Preferred Qualifications, Capabilities, and Skills

• Examples of recent work.