Philips Logistics Fulfillment Manager 

Germany, Hesse 

396892024

Logistics Fulfillment Manager

As a Logistics Customer Outbound Manager in Philips Healthcare’s Service Parts Supply Chain Customer Fulfillment Logistics team, you are responsible for:

• Supplier Relationship Management; manage Logistics outsourced partners through commercial contract terms.
• Ensure that regional logistics activities are meeting customer requirements per assigned markets.
• Primary contact point for customer related warehouse and transportation escalations.
• Create, implement, monitor, and measure cost and service improvement programs to optimize the overall customer experience.
• Formulate Logistics strategy and policy and ensure adherence.
• Change Management (via Project Management/LEAN approach).
• Global Process Ownership for assigned core processes within the Customer Fulfillment function.
• Execution of the (regional) processes e.g. freight charges towards markets, freight payments towards carriers, freight claims, Customs and Dangerous Goods Compliance.
• Implementation and adherence to regional/local import/export procedures, laws and compliance requirements in accordance with Philips Corporate Export Control guidelines and systems.
• Act as (Back-Up) Export and Import Support.

To succeed in this role, you’ll need a customer-first attitude and the following

• A Bachelor or Master level and experience in Logistics and Supply Chain Management (required).
• Strong Analytic skills (required)
• Strong communication, Project Management and design skills
• Experience with working in an international working environment.
• Continuous Improvement mindset and preferably experience in applying LEAN (required).
• Work through others, develop and execute collaborative programs and solutions to identified problems (required).
• Experience managing 3rd party vendors or have worked at 3rd party logistic provider with a focus on customer order outbound process, transportation management and/or customer solution designs for end-to-end supply chains
• Industry knowledge on transport solutions like airfreight, parcel, ocean and contract logistics
• Experience in Service Logistics and Trade Compliancy Regulations (Customs, Export Control, Dangerous Goods, Supply Chain Security)
• At Philips, we operate on a hybrid basis. For this role, we expect you to be present in the office in Best at least 2 times a week. Please consider this when applying.

In return, we offer you

• An inspiring international multidisciplinary working environment;
• Extensive opportunities for personal and professional training and development;
• Continuous challenges and opportunities for growth to accelerate your career in the directions to which you aspire.