EY EY Technology Knowledge Management - Senior Associate 

Philippines, Taguig 

396807022

Knowledge Management Analyst

Senior Associate
Knowledge Management Lead

Your key responsibilities

• Promote validation of content and metadata in knowledge database in conjunction with Product Experts
• Identify, engage and educate Product Experts with KM process and workflow.
• Timely and accurately manage content reviews, approvals and any incoming tasks in line with defined standards and policies.
• Ongoing evaluation of the value added by knowledge to a certain product and portfolio
• Promote improvement to knowledge based on data around knowledge consumption, client feedback and user searches.
• Contribute to ideation and execution of communications aimed to promote knowledge sharing within the ET Community
• Connect with Transition process on onboarding applications. Educate and guide through the onboarding of a given service/application knowledge

Skills and attributes for success

This individual should possess a combination of technical skills, analytical abilities, and leadership attributes

To qualify for the role you must have

• Understanding of ITIL foundation principles
• Preferably, prior experience with Content Managing and/or in a KCS operating environment
• Working experience with ServiceNow, preferably Knowledge module or data analytics
• An ability to engage and influence a community of product experts
• 3 + years experience in content managing and/or service management. Any experience with content editing and socialization is a plus.
• Ability to work on tasks with eye for detail
• Good knowledge of IT Services functions and their responsibilities and strong analytical and problem-solving ability
• The ability to work and team effectively with business, management personnel, and diverse and geographically dispersed teams
• Basic reporting skills
• Possess innovative mindset by being open to new ideas and works comfortably with global teams

Ideally, you’ll also have

• Excellent English language skills (verbal and written),
• Excellent communication, collaboration and basic project management skills
• Good presentation skills with ability to present material clearly and concisely
• Excellent awareness of different cultures and working practices across the regions
• Proven experience in working in, and basic management of, diverse and geographically dispersed teams

What we look for

• Bachelor's degree in Computer Science, Statistics, or a related field.
• KCS Foundation
• ITIL v3 or v4 Foundation training, or higher level of ITIL Certification.
• Knowledge on ServiceNow reporting , is an added advantage

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.