EY Ops-Senior 

India, Karnataka, Bengaluru 

39646970

Your key responsibilities

• Supporting Operations Managers and Above: Assist in ongoing projects and time-bound engagements.
• Location Operations SPOC : Act as the primary point of contact for location operations within the service line, handling initial escalations.
• Engagement Insights and Process Improvements : Participate in location or engagement-related discussions to gain insights for process enhancements.
• Location Stakeholder Management: Maintain a positive reputation with local senior managers and leaders at your base GDS location.
• Collaboration with Support Teams : Cultivate strong relationships with other support teams, including Facilities, Security, Transport, Procurement, Talent, and Finance.
• Event Engagement: Provide high level of support when a leadership visit, or an event is planned in your location.
• Active Involvement in Operations Initiatives: Deeply engage in any assigned operations initiatives.
• Leadership in Specific Engagements :
  • Handle crises management documents and initiatives.
  • Sending new hires communication and effectively incorporating the latest updates.
  • Conduct headcount reviews and periodically share updates with stakeholders.
  • Collate mobility-specific periodic reports.
  • Review and reconcile client billable and non-billable expenses.
  • Obtain approvals from the Service line leader for
    • Purchase order
    • Budget transfer
    • Expenses, and
    • Travel requirements
• Policy and Compliance Knowledge : Maintain a high level of understanding regarding GDS and service line-specific policies and compliance.
• Coaching and Mentorship : Provide coaching and mentorship to subordinates.

Skills and attributes for success

• Effective Communication: Proficient in both written and verbal English.
• Pressure Handling : Capable of performing under tight timelines and pressure.
• Collaborative Attitude : A proactive team player with a can-do attitude.
• Stakeholder Management: Demonstrated ability to handle multiple stakeholders.
• Excel Proficiency: Excellent skills in Microsoft Excel and the Office 365 platform.
• Mail Merge Knowledge: Familiar with mail merge techniques.
• Data Insight and Formulas: Able to present data insights using Excel formulas.
• Continuous Learning: Self-driven and open to exploring new knowledge.
• Automation Mindset : Adaptive to automation and process improvement.
• Logical Reasoning and Negotiation Skills: Possesses robust logical reasoning and negotiation abilities.

Qualifications required to be eligible for the position.

• Graduate with 3-5 years of relevant experience.
• Preferred experience in general operations, office administration, vendor management, or the travel industry.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.