Amazon RF Senior Software Support Engineer Region Flex 

Mexico, Mexico City 

396416142

This is a highly impactful and visible role where you will serve as a key contact for critical Music stakeholders involved in regional expansion efforts. Primary responsibilities include owning the deployment and migration processes for new AWS regions, developing monitoring solutions to ensure optimal service performance, onboarding new validations into the system, performing deep dives , automating manual tasks, and addressing unique technical challenges associated with cross-region operations.Key job responsibilities
• Diagnose and resolve complex technical issues in enterprise-level applications, performing deep-dive analysis on logs and metrics.
• Maintain the health of systems, including Linux/UNIX servers and distributed applications, ensuring consistent uptime and availability.
• Develop scripts and automation tools to streamline routine support tasks, improving efficiency and reducing manual intervention.
• Participate in on-call rotations, responding to and resolving critical system issues to minimize downtime and impact on services.
• Work closely with software developers to troubleshoot escalated issues, optimize code, and implement fixes that improve system stability.
• Address customer support tickets promptly, providing clear communication and effective solutions to technical problems.
• Identify areas for improvement, driving initiatives to enhance the reliability, scalability, and performance of systems and processes.
• Set up and manage monitoring tools to proactively detect issues and ensure the system meets performance and availability targets.
• Create and maintain documentation, including standard operating procedures, troubleshooting guides, and knowledge-sharing resources.
• Provide guidance and mentorship to junior engineers, sharing best practices and helping to build a stronger support team.

- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- B.E. or B.S in Computer Science or a related field
- Proven ability to troubleshoot and identify root causes in complex enterprise-level applications
- Experience in agile/scrum or related collaborative workflows