Wells Fargo Operations Senior Manager - Lockbox 

United States, Pennsylvania, Philadelphia 

396154971

In this role, you will:

• Manage and develop teams of individual contributors and managers in roles with moderate work complexity and risk in the Operations functional area
• Work with more experienced management to develop and execute business strategies
• Identify and recommend opportunities for process improvement and risk control development within the Operations functional area
• Improving efficiencies by having a proactive approach in ensuring resource allocation aligns with the budget and department goals
• Develop and implement business unit strategies
• Provide expertise for technical, operational and processing functions related to business unit
• Determine appropriate strategy and actions of Operation management functional team to meet moderate to high risk deliverables
• Interpret and develop policies and procedures for functions with moderate complexity within scope of responsibility across business lines or functional areas
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Engage and influence stakeholders, internal partners and peers associated with the function or affected by its outcomes
• Manage allocation of people and financial resources for Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Work Schedule:

• Ability to work shifts between 7:00am - 5:00pm or until the work is complete
• Ability to work schedule that could vary between Monday - Friday
• Schedule subject to change based on business need

Required Qualifications:

• 6+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management experience

Desired Qualifications:

• 3+ years of experience managing managers
• Ability to interact with all levels of an organization; including senior management
• Lockbox experience
• Banking operations experience
• Excellent verbal, written, and interpersonal communication skills
• Experience handling customer service escalations
• Experience managing and leading larger operational groups with direct and indirect staff reporting up
• Ability to read correspondence accurately and be able to provide a written response
• Advanced Microsoft Office skills
• Ability to motivate staff to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Strong organizational, multi-tasking, and prioritizing skills
• Strong analytical skills with high attention to detail and accuracy
• Ability to motivate and provide performance feedback to staff
• Ability to manage initiatives involving process improvements
• Experience successfully collaborating with others in a change driven environment
• Experience working with internal and/or external auditors

Job Expectations:

• Ability to work weekends and holidays as needed or scheduled
• Ability to lift 20+ pounds
• Flexibility to work different shifts

Required Location:

• 101 N Independence Mall E,Philadelphia, PA

11 Mar 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.