Microsoft Tooling & Automation Technical Program Manager 

United States 

395071868

and efficiency.As a global e-commerce leader, our websitesolutions that empower our clients and stakeholders to make informed decisions. We value creativity,

digital direct team, supporting the Microsoft Store websites and Microsoft.com. In this pivotal role, you will be at the forefront of ensuring our system's seamless operation, robust security, and exceptional uptime. You will play a crucial part inproduct efficacy and ensuring our partners receive the support they need. Byautomation, you will help our employees work more effectively, directly

his/her experience in technical project management and solid communication skills, coupled with a background in automation and technical readiness.

Required/Minimum Qualifications

• Bachelor's Degreein Computer Science, or related technical discipline AND 2+years’ experiencein engineering, product/technical program management or product development
  • OR equivalent experience.

Additional or Preferred Qualifications

• Bachelor's Degreein Computer Science, or related technical discipline AND 3+years’ experiencein engineering, product/technical program management or product development
  • OR equivalent experience.
• 2+yearsof experience managing cross-functional and/or cross-team projects in marketing technology.
• 2+ years of experience using automation tools and platforms (i.e., Power Automate and PowerApps suite)
• 1+ years technology/process improvement experience.
• Knowledge of and the ability to carry out the process of planning, organizing, and managing tasks and resources to accomplish a well-defined objective and theability to make a verbal message understood and to receive/understand messages during in-person or remote (e.g., telephone) interactions.
• Demonstrated ability to organize team processes and workflow to guarantee delivery of stakeholder requirements and proven track record of prioritizing and delivering projects in an ambiguous and changing environment andmake decisions in a fast-paced, rapidly changing environment. This includes the ability to define, diagnose, and determine an appropriate resolution, recommendation, or decision while considering alternatives and factors (e.g., resources, costs, tradeoffs).
• The ability to define and implement procedures and/or technologies to deal with changes in the environment. This may include adapting to change, controlling change, and/or affecting change.
• The ability to garner support for initiatives by gaining the respect of others and inspiring trust and confidence.
• Understanding of industry-standard or purpose-built content management and e-commerce environments across global production centers.
• 1+yearsof experience managing cross-functional and/or cross-team projectsin marketing technology.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

• Ensure platform stability,readinessand supportfor daily run/sustain activities, along with keyselling moments through campaigns and launches.
• Partner with internal teams to understand business requirements and collaborate across disciplines to integrate with otherteamsas necessary.
• Manage projects for toolsalreadyin production, including project communications, requirement gathering, work item prioritization, support orchestration, and partner/user relationship management, and run/sustain activities.
• Participatein daily stand-ups withvendorleads toremoveimpediments andtackleany challengesfaced by users.
• Define program goals, prioritize features,identifyrisks, and propose mitigations using data such as telemetry and customer satisfaction metrics.
• Monitor tool usage, track support incidents, drive improvements in the support process, and collaborate on process improvement opportunities with engineering partners and vendor development teams.Some on-call work may be necessary for outages that may occur.
• Act as a technical advisor, educate users on tool functionality, hold training sessions, andparticipatein direct user engagements to gather feedback and understand user experiences.
• Manage the security needs of the system, track and resolve security issues,validateuse-case performance outcomes, and contribute to the tooling roadmap with minimal supervision.
• Consults on non-standard builds (e.g., understanding tools and how they are built, flexibility within them, how tools are implemented, state of tools within industry).Learnsand understands the current state of the industry, including knowledge of tools, techniques, strategies, and processes that can beutilizedto improve process efficiency and performance.
• Maintains knowledge of current trends within the discipline to understand broader requirements. Understands businessobjectivesandaligns tobroader platform architecture priorities to set up platform(s) for campaign execution.