JPMorgan Outsourcing Oversight Specialist - Payments Senior Associate 

Luxembourg 

394792222

As an Outsourcing Oversight Specialist, you will ensure that all policy requirements with regards to the implementation and monitoring of outsourced activities are met. Through collaboration with internal teams, you will identify the need for third-party engagement, select appropriate partners, and initiate relationships. A key part of your role will be to manage the entire third-party lifecycle, including evaluating, onboarding, reviewing, maintaining performance, and disengaging vendors, while collaborating with functional leads for all vendor stages.

This role reports into the Chief Operating Officer of JP Morgan Mobility Payments Solutions.

Job responsibilities:

• Maintains a comprehensive register of all third parties, regardless of outsourcing status or annual spend, ensuring accurate and up-to-date records.
• Works closely with the Legal team to manage all contracts and Service Level Agreements (SLAs), ensuring alignment with risk ratings and criticality
• Updates and shares the Risk Assessment template with local contacts, pre-populated with relevant administrative and contractual details
• Coordinates risk assessments and notifications with local owners, finance, compliance, legal, and third-party teams to ensure thorough evaluation
• Organises and stores all required documentation for each third party, including risk assessments and contracts, in dedicated folders to ensure easy access and currency
• Partners with local contacts to conduct ongoing monitoring of third parties, including periodic performance reviews, Key Performance Indicators (KPIs), and due diligence
• Ensures adherence to Third-Party Management and Oversight Policy, promoting best practices and compliance across the organisation
• Proactively escalates any performance issues or non-compliance with procurement standards to the Management Board for resolution
• Assists in the integration and utilization of internal tools dedicated to third-party and inter-affiliate management
• Serves as a subject matter expert in evaluating potential vendors based on expertise, reliability, cost, and alignment with organizational strategy and needs
• Designs and implements strategic initiatives to achieve third-party function objectives, including regular reviews, maintaining the vendor register, and following up on vendor scorecards

Required Qualifications, Skills, and Capabilities:

• Experience in Outsourcing, Vendor Management, Business Management, or related roles
• Hands on approach to drive transactions and deals on Micro Level as well the ability to think through, design and delivery on strategic plans (Macro level)
• Outstanding listening, negotiation, communication and influencing skills to operate in a matrix organisation
• Expert in written and verbal communication in English with the ability to present in front of senior management and influence desired outcome
• Highly organized who drives in a fast-paced environment to manage several priorities and contacts across multiple partners internal to Global Sourcing Services and to the larger firm at the same time
• Excellent business judgment, particularly the ability to proactively monitor engagements to address issues early, performing root cause analysis to develop solutions
• Strong business acumen and analytical skills as well as experience in drafting commercial agreements and schedules in partnership with Legal