Honeywell Utility Services Dispatcher 

United States 

394332214

You will report directly to our Customer Experience Program Management Supervisor and you’ll work out of our Raleigh, NC location on a hybrid work schedule. In this role, you will impact the organization by driving operational excellence, improving customer satisfaction, and ensuring the organization delivers a world-class customer experience.

KEY RESPONSIBILITIES

• Guide and manage the operational excellence initiatives to drive process improvements and enhance customer experience.
• Work with cross-functional teams to identify operational gaps and develop solutions to address them.
• Implement best practices and standard operating procedures to streamline processes and improve efficiency.
• Analyze customer feedback and data to identify trends and areas for improvement.
• Develop and implement training programs to enhance the skills and knowledge of the customer experience team.
• Monitor and track key performance indicators to measure the effectiveness of operational excellence initiatives.
• Provide regular updates and reports to senior management on the progress of operational excellence initiatives.

YOU MUST HAVE

• 6 years of proven experience in driving operational excellence and process improvement initiatives.
• Strong thoughtful and problem-solving skills.
• Excellent project management and organizational skills.
• Ability to work with and influence cross-functional teams.
• Experience in customer experience management is preferred.
• Excellent communication and presentation skills.
• Proficient in data thoughtful and reporting tools.

WE VALUE

• Bachelor's degree in Business Administration or a related field (Master's degree preferred)
• Strong thoughtful and team management skills
• Ability to work in a fast-paced and dynamic environment.
• Innovative and solution-oriented mindset.
• Excellent people-oriented and relationship-building skills.
• Continuous learning and self-development mindset.

• JOB ID: req474663
• Category: Customer Experience
• Location: 208 South Rogers Lane,Raleigh,North Carolina,27610,United States
• Nonexempt