JPMorgan Client Service Analyst Delivery 

Philippines 

393866929

Job responsibilities

• Provide support via email and telephone hotline to both internal and external JP Morgan customers regarding their accounts and transactions.
• Maintain a high level of proficiency in Treasury Services (TS) products and technical applications.
• Resolve customer issues and queries with a focus on delivering excellent customer service.
• Collaborate with support functions and other business units to ensure timely and satisfactory responses to customer inquiries.
• Contribute to managing overall service levels for phone and email communications.
• Take ownership of complaints, ensuring they are escalated appropriately using the sensitive client process.
• Escalate unresolved problems in accordance with the Policy & Procedure guidelines.
• Participate in ad-hoc initiatives aimed at improving quality, creating efficiency, or enhancing client experience.

Required qualifications, capabilities and skills

• Excellent verbal and written communication skills.
• Minimum of 2 years of customer service or product support experience in a call center environment.
• Strong analytical and problem-solving abilities.
• Flexibility to adjust work schedule within the APAC shift.
• Ability to prioritize tasks, handle multiple responsibilities, and work under pressure in a team setting.
• Self-starter with minimal supervision required.
• Quick adaptability to learn new products and technologies.
• Detail-oriented with thorough review skills and follow-through to resolution.

• Proficient in various desktop and internet-based applications.

Preferred qualifications, capabilities and skills

• Knowledge of Clearing/SWIFT, cheques, and international payment conventions/practices is a plus.