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KLA Engr Product China, Shanghai 393853138
Job Description
As product engineers we are actively engaged in the Service & NPI continuity processes for the Broadband Plasma systems covering multiple aspects of product development, service readiness, field support & reliability improvements. This includes driving serviceability requirements for various system and subsystems. The Product Engineer must possess strong sense of purpose, continually seek to improve self, others, and processes. Continuous serviceability improvements include cost of service reductions, operational efficiency, creating new technologies, innovative ideas, and new effective ways of servicing our products. Work requires coordination with many engineering fields as we play the central role in the product serviceability development and continuation throughout the life of our products. Must be effective in matrixed work environment. Travel may be required. We are looking for candidates who are seeking professional growth and can demonstrate leadership attributes.
This position will be focused on System Engineering fields.
Your responsibilities would include the following:
- Gain a systems-engineering level knowledge of highly complex, cutting-edge systems including opto-mechanical, Automated Wafer handling and, Data management/Server disciplines.
- Support internal and external customers in the operation, installation, upgrade, diagnosis, repair, and application of systems.
- Drive and support critical and complex customer problems remote and onsite.
- Work closely with Field Application teams to drive solutions for Recipe, inspection, and design related issues.
- Respond to situations where first-line support has failed to resolve problems by providing written plans of action by e-mail or hands-on assistance at customer sites in the US, Asia, and Europe.
- Analyze product performance for key contributors to poor performance and work with engineering teams to understand root cause and develop improvement plans.
- Perform statistical analysis of critical system and fleet data to drive design and performance improvements.
- Write technical reports to communicate issues, analysis, technical assessments, system status, and engineering recommendations.
- Implement and track progress of the NPI/Sustaining work. This will include Diagnostic improvements, software feature requirements development, training plans and documentation planning and contribution.
- Work closely with Engineering, attending concept and design reviews to provide feedback on serviceability of new designs and potential improvements.
- Drive small projects in matrix environment.
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