Honeywell Customer Experience Professional - Fresh Graduate - Saudi National 

Germany 

393287556

Role Responsibilities:

Key Responsibilities:
Proactive Customer Engagement touchpoint (white-glove service)
Build and maintain strong relationships with key customers with focus on Face-to-Face interactions
Develop and implement customer relationship strategies to enhance customer satisfaction and loyalty
Discuss overall Honeywell performance based on Customer Success Scorecard, collects actions needed to address performance issues and VOC
Socialize Honeywell CX strategy. Presents & discuss key CX policy changes or design model implementations
Understand customer needs and provide tailored solutions to meet their requirements
Identify opportunities for upselling and expanding customer accounts
Serve as the main point of contact for customer inquiries, concerns, and escalations
Support order management, material shortages allocation, orders and escalations for execution- delivery
Socialize Digital strategy. Promote adoption of digital channels (eCommerce), new enhancements/features and collect VOC for potential solutions
Work with cross-functional teams to ensure seamless delivery of products and services
Monitor customer satisfaction and proactively address any issues or demands
Identify opportunities for process improvement and contribute to enhancing the overall customer service experience

You Must Have:

Excellent communication and people-oriented skills
Strong problem-solving and negotiation abilities
Ability to understand customer needs and provide effective solutions
Proficiency in using customer relationship management software and tools
We Value:
Degree in engineering/industrial engineering, or Business Administration or a related field
Proven track record in managing and growing customer relationships
Strong customer-centric mindset and passion for delivering exceptional service
Ability to work in a fast-paced and dynamic environment
Strong attention to detail and organizational skills

About Honeywell:
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Additional Information

• JOB ID: req467796
• Category: Engineering
• Location: 3rd Floor, Olaya Tower A,Riyadh,AL RIYADH,11321,Saudi Arabia
• Exempt