Amazon Cloud Support Engineer Media & Content Delivery 

India, Telangana, Hyderabad 

39297871

Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Key job responsibilities
Your day as a Cloud Support Engineer will include, but not be limited to, the following activities.* Solve technical support cases for AWS customers through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with Cx to dive deep into the root cause of an issue.
* Identify product support inefficiencies and drive initiatives for improvement.
* Create knowledge base articles, tutorials, how-to videos, technical articles and train new peers.
* Provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
* Learn emerging technologies, develop new technical skills and other professional competencies.
* Participate in the hiring processes, and mentor new team members.This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.
A day in the life
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Bachelor’s degree OR equivalent experience in a technical position; Requires minimum of 2+ yrs experience in relevant technical position.
- Strong understanding of networking protocols: DNS, HTTP, SSL, SFTP, TCP and UDP; Experience with web-based services and applications, Apache, Tomcat etc. Knowledge of client/server and distributed systems architectures; Strong Unix/Linux or Windows system administration skills.
- Knowledge of filesystem, block and object storage; Knowledge of Storage architectures and backup/DR strategies; Experience operating and troubleshooting email services and SMTP.