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Citi Group Business Analyst Analytics - C10 Gurgaon 
India, Haryana, Gurugram 
392957863

01.04.2025

What do we do?

  • The TTS Analytics team provides analytical insights to the Product, Pricing, Client Experience and Sales functions within the global Treasury & Trade Services business. The team works on business problems focused on driving acquisitions, cross-sell, revenue growth & improvements in client experience.

  • The team extracts relevant insights, identifies business opportunities, converts business problems into analytical frameworks, uses big data tools and machine learning algorithms to build predictive models & other solutions, and designs go-to-market strategies for a huge variety of business problems.

ROLE DESCRIPTION

  • The role will be Spec Analytics Analyst 2 (C10) in the TTS Analytics team

  • The role will involve working on multiple analyses through the year on business problems across the client life cycle – acquisition, engagement, client experience and retention – for the TTS business

  • This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholders

QUALIFICATIONS

Experience:

  • Bachelor’s Degree with 3+ years of experience in data analytics, or Master’s Degree with 2+ years of experience in data analytics, or PhD.

  • Must have:

    • Marketing analytics experience

    • Experience across different analytical methods like hypothesis testing, segmentation, time series forecasting, test vs. control comparison etc.

    • Predictive modeling using Machine Learning

    • Experience with unstructured data analysis, e.g. call transcripts, using Natural language Processing (NLP)/ Text Mining

  • Good to have:

    • Experience in financial services

    • Digital Marketing and/or Digital Experience domain knowledge

Analytical Skills:

  • Proficient in formulating analytical methodology, identifying trends and patterns with data

  • Has the ability to work hands-on to retrieve and manipulate data from big data environments

Tools and Platforms:

  • Proficient in Python/R, SQL

  • Experience in Hive

  • Proficient in MS Excel, PowerPoint

  • Good to have:

    • Experience with PySpark

    • Experience with Tableau

Soft Skills:

  • Strong analytical and problem-solving skills

  • Excellent communication and interpersonal skills

  • Be organized, detail oriented, and adaptive to matrix work environment

Decision Management


Time Type:

Full time

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