US Bank Investor Services Supervisor Job Id 2025-0010060 

Ireland, Dublin 

392764104

12 Month Fixed Term Contract

About U.S. Bank Global Fund Services (Ireland) Limited

The Role:
The Investor Services Supervisor works under the guidance of the Assistant Manager / Manager. The candidate will be expected to perform to a high standard all tasks detailed below. The Investor Services Supervisor provides support to the group as a whole and therefore needs to be flexible and display an ability to adapt to different funds; clients; regulatory requirements and deadlines.

Responsibilities:
• Serve as a key operational contact for a range of clients.
• Review and approve investor trades for daily, weekly, monthly funds.
• Oversee all daily deliverables such as cash recs and daily nav’s including the preparation and
dissemination of statements and contract notes.
• Input and review of incoming and outgoing investor payments.
• Act as primary contact for both client and investor queries and act as host for client service calls and monthly board calls.
• Day to Day responsibility for the management of the client mailboxes and investor queries.
• Ensure all established Investor Services daily processing procedures and controls are completed accurately and in a timely manner
• Participate in new fund launches and conversions
• Review fund documentation and set up fund and investor records in the shareholder register system
• Gain a comprehensive understanding of performance fee methods
• Act as an escalation point for day to day queries and problems
• Ensure client month-end reporting deliverables are being met
• Help with the coaching and mentoring of new employees and existing team members.
• Gain an understanding of all funds across the team in order to provide coverage when required
• Idea generation and ongoing assessment and improvement of operational model
• Maintain a good working relationship with external clients as well as with internal relationship managers and other business units within U
• Support the development and implementation of departmental procedures;

Requirements:
• Minimum of 3 years Investor Services experience with at least 1 year in a supervisory capacity
• Good organizational and administration skills with a high attention to detail
• Good interpersonal skills
• Strong oral and written communication skills
• Ability to multi task
• Excellent client service skills
• Attention to detail
• Ability to prioritise key tasks in a fast moving environment
• Experience in the manual input and review of domestic and international payments.

• Competitive salary
• Health Insurance
• Travel tax incentives
• Educational Assistance
• Excellent Pension scheme