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Fireblocks Operations Manager Customer Ops United Kingdom, England, London 392476051
08.04.2025
What You’ll Do
- Become a trusted business partner to stakeholders, taking a genuine passion for their mission, and setting them up for success.
- Analyze operations and financial data to identify business insights and opportunities for process improvement.
- Recommend and develop operational process improvement initiatives in support of the business strategy.
- Implement new processes and programs that can boost team productivity.
- Provide ongoing operational process oversight and monitoring of process adherence and effectiveness.
- Breaking down complex problems and proposing thoughtful recommendations
- 4+ years in Customer Success Operations, Professional Services Operations, or Field/GTM Operations
- 2+ years in CS/PS/Sales tools experience - Salesforce required; Experience with Certinia, Planhat or other customer-focus technologies (Gainsight, Catalyst, etc.)
- Experience in an operational role with success in identifying and executing process and program improvements
- Proven track record to manage conflict, build consensus, and facilitating problem-solving and collaboration amongst cross-functional teams.
- Ability to also balance delivery of results, client management
- Strong observation, analytical, numerical reasoning, business acumen, and enablement skills.
- Ability to bring clarity and structure when managing fluid expectations and evolving demands.
- Strong written and verbal communication skills, with a track record of presenting to stakeholders
- Strong analytical thinker with an eye for detail and the ability to combine business understanding and technology
- Passion for problem-solving, with an ability to approach problems from multiple perspectives
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