Flex Senior Manager - Digital Transformation 

India, Tamil Nadu, Chennai 

389643504

Reporting to the, and the role involves:

What a typical day looks like:

• Develop and execute a comprehensive digitalization strategy for GBS, ensuring alignment with organizational goals.

• Lead projects that leverage emerging technology to streamline processes, improve data analytics, and drive automation initiatives.

• Collaborate with IT and business stakeholders to identify opportunities for digital solutions and oversee the deployment of these technologies.

• Analyze business operations, identify pain points and inefficiencies, and propose innovative digital solutions to enhance performance and service delivery.

• Monitor industry trends in digital transformation and assess their potential impact on GBS operations.

• Define KPIs and success metrics for digital programs and ensure continuous improvement and measurable ROI.

• Drive change management initiatives to ensure successful adoption of digital tools and processes among employees.

• Mentor and develop team members around digital skills and capabilities.

• Stay abreast of industry trends, digital disruptions, and competitor strategies to keep the organization ahead of the curve.

The experience we’re looking to add to our team:

• Bachelor’s degree in Business Administration, Information Technology, or a related field; Master’s degree preferred.

• 12+ years of experience in digital transformation, project management, or consulting, preferably within a GBS environment.

• Knowledge / Skills / Abilities:

  • Strong understanding of digital technologies, data analytics, and automation tools.

  • Proven track record of successfully leading cross-functional teams during complex projects.

  • Excellent problem-solving skills and ability to think strategically.

  • Outstanding communication and interpersonal skills; capable of engaging stakeholders at all levels.

  • Experience with agile methodologies and change management practices.

• Scope / Impact:

  • Operational Efficiency : Enhance productivity, reduce operational costs, and improve service delivery metrics across the organization.

  • Strategic Vision: This role will contribute to shaping the long-term digital strategy of the GBS function, ensuring alignment with broader organizational goals and driving competitive advantage in the marketplace.

  • Cross-Functional Collaboration: Will lead cross-departmental initiatives, fostering collaboration between IT, business units, and external partners to create integrated digital solutions that meet the diverse needs of stakeholders.

  • Industry Leadership: By staying abreast of digital trends and best practices, the Senior Manager will position the organization as a leader in digital transformation, enhancing its reputation and attracting top talent in the industry.

• Decision Making / Discretion:

  • Will exercise considerable decision-making authority and discretion in the areas of Strategic Planning, Project Leadership, Technology Selection, Change Management.

• Supervision / Leadership:

  • Recognizes and develops talent as a key element of executing operational business plans. Ensures Flex values are part of site work life. Provides strategic leadership for the function and the site.

Certificates, Licenses, Registrations:

• Project Management Professional (PMP)

• Digital Transformation Certification

• Lean Six Sigma Certification

• AI and Machine Learning Certification(good to have)

• Certified Business Analysis Professional (CBAP)

What you’ll receive for the great work you provide:

• Health Insurance

• Paid Time Off

Required Skills:

Optional Skills: