Amazon Software Development Manager AWS Aurora PostgreSQL 

Canada, Ontario, Old Toronto 

388685921

Key job responsibilities
Make in-room decisions, organising tasks between service partners, and directing other support engineers working on live events.Deliver reports to senior leadershipProvide on-call support and act as point of escalation for high-severity issuesAid in the development and testing of operational tools that improve efficiency through automationOwnership of one or more systems or tools
A day in the life
Support engineers collate any relevant data points and communicate these out to stakeholders. Due to the nature of linear TV there will be occasional weekend shifts as well as varying hours,We maintain thousands of hours of content per day, measuring success by the number of hours of content delivered without issues.

- 3+ years of technical support, or 3+ years of software development experience
- Experience troubleshooting and debugging technical systems
- Experience developing operational processes and technologies
- Experience developing customer relationships and influencing key decision-makers
- Experience of live streaming or in a similar live production environment
- Knowledge of streaming video pipelines and technologies, including encoding hardware/software video delivery, acquisition, codecs, adaptive bit rate video playback, and common streaming protocols
- Proven ability to troubleshoot and identify the root cause of issues, you're a natural problem solver!
- Fundamental knowledge of AWS
- Basic knowledge of networking systems and hardware installation, including server and switch configuration

- Experience scripting in modern program languages
- Experience communicating technical details verbally and in writing
- Experience with live broadcast production, transmission, NOC or MCR operations
- Experience with video quality metric tools (i.e. TAG)
- Experience working in live sports