JPMorgan Technology Risk & Controls Director - Metrics 

United Kingdom, England, London 

387594870

As awithin the Trading Services team, you will play a key role in supporting front office and client-facing stakeholders. You will act as a liaison between business, technology, control partners, and operations, ensuring smooth trade execution and resolution of inquiries. You will investigate issues, monitor trade flows, and reconcile trades using our trading platforms and systems. In this role, you will communicate solutions effectively across multiple channels and contribute to continuous improvement efforts. We value your ability to operate in a dynamic environment and your commitment to delivering high-quality results.

Job Responsibilities

• Provide end-to-end trade flow support across all product channels globally
• Monitor ongoing support needs to address changes and gaps
• Drive continuous improvement efforts, while reducing risk across all touch-points in the trade path
• Ensure the accurate and timely escalation and resolution of all inquiries
• Address ad hoc queries from operations, technology, and the front office
• Facilitate training for new application users
• Work with the business, technology, and operations to determine priorities, schedule of releases, and detail of the requirements for future enhancements/products

Required Qualifications, Capabilities, and Skills

• Minimum two years of financial industry experience
• Proficiency in Excel, PowerPoint, and Internet technologies
• Strong discipline and ability to execute assignments independently
• A team player who demonstrates work ethic and consistently demonstrates a high-level of professionalism
• Attention to detail with superior written, verbal, and problem-solving skills
• Excellent organizational and time management skills
• Ability to communicate with all levels within the Line of Business
• Strong capacity for operating in a flexible, dynamic environment where creative and strategic thinking is required

• Bachelor’s degree strongly preferred

Additional Information:

• Shift: 10:00 PM - 7:00 AM PHT
• Work Setup: Full Time Onsite

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.