NetApp Sales Analyst 

India, Karnataka, Bengaluru 

386443034

Essential Functions:

• Provide outstanding daily operational support of the quoting process and system; which includes quote configuration, quote creation, quote updates, answer pricing related questions for both the direct (field) and indirect (channel) sales organizations
• Perform problem analysis, triage, correction of issue, and root cause analysis; including engaging business program managers and technical resources when necessary
• Comprehension and capability of meeting Service Level Agreements (SLAs)
• Proactively improve the sales user experience and make quote tool a competitive advantage; identify, recommend and implement process improvements to ensure a positive customer experience
• Provide expertise in testing and troubleshooting system issues, enhancements and upgrades to the tool
• Act as an expert resource for system and process related issues, including being part of the project team for subsequent releases of quote tool.
• Increase sales productivity by streamlining business processes and tools
• Perform data quality management; including data analysis, quality checks, uploading data and ad hoc reporting

Requirements:

• Excellent English language; including verbal, written and comprehension skills
• Experience with Renewal quoting, product configurations, pricing processes and systems,
• Excellent multitasking skills with the ability to manage multiple requests, perform diverse job functions and support a high-performing, successful sales team
• Excellent time management, analytical and problem-solving skills in a constantly changing and fast-paced environment, while maintaining a strong attention to accuracy, details and outstanding customer service
• Working with the Change Management team on any process improvements
• Excellent customer service skills, including the ability to host conference calls and collaboration sessions online
• Excellent interpersonal and customer relations skills demonstrated through strong presentation, verbal and written communication
  

• Bachelor’s Degree – Required
• 6-8 years enterprise experience in quoting processes and/or systems applications customer service, preferably within high tech companies – Required
• Experience providing global support, including optimizing quoting processes, product configuration & quote pricing for an enterprise – Highly desirable