NICE Technical Support Engineer 

India, Maharashtra, Pune 

384678691

- Use diagnostic tools and logs to identify root causes of issues.

- Escalate complex or critical issues following defined procedures.

- Contribute to internal knowledge base and support documentation.

- Participate in training to enhance cloud support and technical troubleshooting capabilities.

- 1–3 years of experience in technical or cloud support.

- Basic understanding of SQL and log analysis.

- Exposure to scripting (e.g., PowerShell, Bash).

- Familiarity with REST/SOAP APIs and their usage.

- Good communication and analytical skills.

- Eagerness to learn and adapt to evolving cloud technologies.

You will have an advantage if you also have:

• Scripting knowledge inShell,PowerShell, orPython

• Understanding ofcontainerization(Docker) and orchestration (Kubernetes).

• ITIL Foundation certification or working knowledge of ITIL processes.
• Exposure to CI/CD pipelines and DevOps practices.

• comprisedof the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our nextNiCEr

new ideas, and a vibrant, interactive atmosphere.

Reporting into:Technical ManagerDirector of EngineeringRole Type:Individual Contributor