Samsung Customer Experience Intern 

Croatia, City of Zagreb 

384098559

Call Center & VOC management

• Contact center performance supervision
  • monitor and control contact center performance
  • report for contact center performance

• Consumer support
  • VOC response
  • consumer complaints and inquiries
  • consumer satisfaction measuring and follow up action

Marketing and Sales tasks

• Customer retention program
• ECO service support

Digital service

• Support contents management
• Community management

• To support direct supervisor upon whose request performs all other task

Skills and Qualifications

• University graduate or last year of studies with ability to work full time
• Fluent in English, both written and spoken and local language
• Advanced user of MS Office (Word, Excel, PowerPoint)
• Very good knowledge and understanding of systems and processes
• Excellent organization, co-ordination, and time-management skills
• Analytical and strategic thinking, problem solving attitude
• Strong creative sensibility and motivated by new challenges
• Highly customer oriented with strong communication skills
• Good team player and relationship building skills
• Passionate and high level of responsibility
• Pressure resistant

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