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Google Service Delivery Manager India, Telangana, Hyderabad 383969482
29.07.2024
Info Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurugram, Haryana, India.Note: By applying to this position you will have an opportunity to share your preferred working location from the following:.
- Bachelor's degree or equivalent practical experience.
- 5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams to drive these changes.
- 5 years of experience in a customer or client-facing role supporting operations.
- 5 years of experience building relationships with stakeholders or clients.
- 5 years of experience in operations and process excellence.
Preferred qualifications:
- Experience in developing solutions and tools in partnership with business teams.
- Experience in project management and execution with a high-level of comfort with numbers and data analytics.
- Experience running contact center support operations globally.
- Experience in risk, change management, process management systems such as Kaizen, Six Sigma, Lean, etc.
- Experience in working with multiple cross-functional business teams and stakeholders to set up, stabilize, and scale new product operations.
- Excellent communication skills, with the ability to present analysis and complex concepts to multiple audiences.
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