MSD Technology Customer Success specialist 

Spain, Community of Madrid, Madrid 

383077828

Job Description

Responsibilities:

• Cooperate closely with the business and project managers to understand business needs and translate them into end-to-end delivery of appropriate technology solutions;

• Accelerate execution and value realization in markets through applying technical expertise in specific value areas (Data & Analytics, or Customer Engagement, or Automation & Compliance);

• Manage stakeholder relationships and act as a single point of contact to identify service needs, plan service delivery and drive use of proactive service/support mechanisms to ensure effective use;

• Enable delivery of product releases, requirements, design, development, market localizations, testing, integration & evolution;

• Provide compliance consultancy regarding the practical application of the Global/Regional Policies and Product compliance controls;

• Identify opportunities for process simplification using automation and collaborate with colleagues to implement across the business;

• Translate commercial requirements into Automation/Digital solutions;

• Provide technical guidance including authoring or review of Automation Requirement;

• Share relevant feedback with product manager and other key stakeholders;

Qualifications Required:

• Proven experience in Consulting, Technical Advice, Stakeholder Relationships, Requirements Management, Acceptance Testing, Emerging Technologies, Project Management, Solution Architecture, Product Management, User Experience (UX) Design;

• Have participated in, or be familiar with, Agile (Scrum) project methodology and practices;

• Motivated team player with excellent interpersonal skills;

• Foster collaboration: actively collaborates and shares knowledge across business and IT;

• Ability to self-learn and develop business and technical knowledge quickly and apply these to business problems;

• Solid domain knowledge in areas such as Commercial and Marketing & Sales;

• Have experience or be familiar with Veeva CRM, Salesforce.com, Workfront, WordPress VIP, Google Analytics solutions;

• Spanish & English fluency required, along with excellent English written and verbal communications skills

• Strong sense of ownership and accountability;

• Strong stakeholder management skills, with the ability to serve as a single point of contact and demonstrate an understanding to identify service needs.

Current Contingent Workers apply

*A job posting is effective until 11:59:59PM on the dayBEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFOREthe job posting end date.

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.