JPMorgan Payments Client Services Officer - Analyst 

Philippines, Quezon City 

380195623

As a Client Service Officer in Payments, you will be responsible for managing key client relationships, acting as the in-country point of contact ensuring all client service related tasks are completed promptly.

Job responsibilities

• Act as the primary and trusted contact for day-to-day transaction inquiries, provide timely responses and proactive updates on transaction status to clients
• Understand clients’ business to help identify solutions, client efficiencies and cross sell opportunities
• Perform strong problem-solving skills to provide quick resolution on issues
• Collaborate across teams, business partners and stakeholders to offer solutions for clients to achieve and maintain high levels of Client Satisfaction
• Participate in service delivery initiatives and client management/handholding
• Provide back-up customer service function to team members when required
• Ensure that client issues are escalated appropriately and compliance with audit and risk policies and procedures.

Required qualifications, capabilities, and skills

• Bachelor’s Degree or equivalent, have proven skills in team work and client service experience
• A fundamental understanding of the cash management business, products, and operational procedures
• Detail orientated, team player, takes end to end ownership, strive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients
• Proven ability to influence stakeholders and communicate clearly to effectively manage client relationships
• Demonstrates the ability to analyze situations, prioritize/troubleshoot issues and manage multiple tasks effectively
• Ability to work well within tight deadlines and good time management skills are required

Preferred qualifications, capabilities, and skills

• Knowledge on Clearing/SWIFT, cheques and international payment conventions/practices is a plus
• At least 1-2 years of experience in a client facing role (preferably with Treasury Services experience) would be preferable, but fresh graduates are also welcome to apply