Amazon Operations Manager Account Health Support 

India, Telangana, Hyderabad 

379744206

Key job responsibilities
• Lead and manage a team of AHS Program Managers and AHS Risk Managers; responsible for the overall direction and performance of the teams.
• Ability to set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.• Set a high-quality bar and continuously reinforce a culture of quality and innovation.
• Set a high hiring and performance bar and drive performance management strategy, create mechanisms to measure and benchmark talent at various levels in the function.
• Manage workflow, handle escalations, and proactively engage resources to address issues and effectively delegate workload across the leadership team.
• Advise on risk mitigation strategies and control mechanisms to prevent fraud, abuse, and other operational risks that negatively impact Amazon, our partners, and our customers.
• Support risk reporting, as well as oversight and escalation mechanisms, to ensure key risks are addressed through mitigation or risk acceptance at appropriate levels.
• Prepare and deliver business reviews to the management team regarding emerging risks, status of risk assessments, and control performance.A day in the life

- Demonstrated ability in developing and implementing new strategies and procedures.
- Lean and Six Sigma Competencies.