changing lives.
In this role, you will…
- Assisting and executing strategies for enhancing customer experience across Align Technology.
- Identifying opportunities for ongoing improvement in customer experience across the company.
- Influencing strategic decision-making by providing customer insights and representing the customer at internal/external forums and strategic committees.
- Leading, planning, and coordinating initiatives to design customer experience enhancements, from initial discovery to proposing potential solutions and overseeing implementation after approval by relevant stakeholders.
- Establishing and managing best practices and global sharing to clearly illustrate enhancements made to customer experience.
- Collaborating with internal stakeholders to integrate customer experience improvement into the daily operations and promote innovation in customer experience.
- Prioritizing, designing, and supervising the implementation of service enhancements aligned with strategic goals.
- Modeling customer experience based on industry best practices and innovative trends.
- Cultivating a culture of innovation focused on delivering added value to customers.
In this role, you’ll need …
- 7-10 years experience in Customer Experience or service management role
- CX Design & process journey mapping asset
- Organisation and Leadership experience
- Project Management
- Service Design
- Commerical and Marketing background is preferred
- Strong business ( Commercial) acumen and technical understanding.
- Feel comfortable in leading challenging company initiatives.
- Demonstrates exceptional customer experience by exhibiting excellent problem-solving and troubleshooting skills.
- Good communication skills.
- Ability to handle multiple tasks and prioritize work.
- Project management skills
- Experience fromchange management
