Amazon Cloud Support Engineer Developer Mobile Services Engineering 

New Zealand, Auckland, Auckland 

377392827

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Key job responsibilities
Every day will bring new and exciting challenges on the job while you:· Learn and use groundbreaking technologies.
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
· Interact with leading engineers around the world.· Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
· Drive customer communication during critical events.
· Drive projects that improve support-related processes and our customers’ technical support experience.
· Write tutorials, how-to videos, and other technical articles for the developer community.
· Work on critical, highly complex customer problems that may span multiple AWS services.A day in the life
Career development: We promote advancement opportunities across the organization to help you meet your career goals.Training: We have training programs to help you develop the skills required to be successful in your role.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
Hybrid Work

- Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR 4 years equivalent professional
- 6+ years of Industry experience
- Experience with one or more of the following areas of Developer & Mobile Services (Python, Ruby, PHP, Java, .NET, JavaScript, iOS/Objective-C/Swift, Rest API, inter-application messaging & queueing, develop mobile apps, version control systems, virtualization)

- 3+ years of experience scripting or developing in at least two of the following (or similar) languages: Java / Android / .NET (C#) / JavaScript (browser or node.js) / iOS (Objective-C / Swift) / Python
- 3+ years of experience in building or troubleshooting web and/or mobile applications
- 3+ years of experience with services based on REST APIs / SDKs
- 3+ years of experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
- 3+ years of experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
- 3+ years of experience building/debugging full application stacks from the OS up through custom applications
- 3+ years of experience of leading professional development projects
- 2+ years of experience working with cloud services
- Exposure to mobile and web application security best practices
- Exposure to mobile application testing/automation (Selenium, Appium, etc.)
- Experience working with identity providers (i.e. Login with Amazon, Facebook Connect, OpenID, etc.) / OAuth
- Experience with push notifications, APNS and GCM
- Support / Troubleshooting experience
- Excellent oral and written communication skills – customers contact us via calls, chats, and email.