NICE Senior Release Manager 

India, Maharashtra, Pune 

376846784

How will you make an impact?

• Own and drive the end-to-end software release process across Proactive AI Agent teams.
• Coordinate project planning, scheduling, and activity management to ensure on-time and effective delivery of high-quality, enterprise releases.
• Lead cross-functional teams—including R&D Engineering, QA, Product Management, Marketing, Documentation, Training, Operations, and Support—for releases of varying size and complexity.
• Communicate professionally with internal and external stakeholders and represent the Release Management team with clarity and leadership.
• Ensure readiness and success criteria are met in alignment with business requirements in collaboration with Product Operations.
• Manage R&D change control processes and support ITIL Problem and Change Management efforts, including root cause analysis and continual improvement.
• Support early customer access programs (Beta) and drive communication plans, milestone tracking, and issue escalation.
• Assist in developing automation and scripting to streamline and enhance the software development lifecycle (SDLC), minimize manual tasks, and improve deployment reliability.
• Support releases during off-hours including nights and weekends as necessary.
• Guide software developers and business units through deployment and testing processes.

Required

• Bachelor’s degree in information systems, Computer Science, or related field (or equivalent work experience).
• 4+ years in the SDLC with experience managing multiple concurrent software releases.
• 1+ years of Project or Release Management experience.
• Familiarity with SDLC, release readiness, and enterprise-level software applications.

Skills & Competencies:

• Understanding of software applications, systems implementations, and IT infrastructure (applications, databases, networking, telecom).
• Strong analytical and problem-solving skills with keen attention to detail.
• Exceptional communication, collaboration, facilitation, and organizational abilities.
• Proven ability to prioritize, manage multiple initiatives, and deliver under pressure in deadline-driven environments.
• Solid grasp of QA testing principles and ability to critically evaluate and support testing processes.
• Knowledge of Configuration Management and CI/CD practices is desirable.
• Previous experience in software development or application testing is a plus.