Facebook Account Manager DACH 

Ireland, Dublin 

375265551

Grow revenue, education and solution adoption with Clients, Partners and Agencies where relevant.

Partner with Customer Insights and Direct Marketing to facilitate education and solution adoption programs

Help develop client strategy, continuous improvement and knowledge sharing initiatives

Analyse data to identify trends to enhance our customer support processes and improve team efficiency

Optimize campaigns and identify programmatic ways to do this at scale

Lead strategic conversations with C Level and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the adapt to feedback and adjust plans accordingly

Operate as the lead point of contact for any and all matters specific to your client portfolio, including escalation and troubleshooting to resolve client issues

Gather agency and partner feedback to enhance ad products and the customer experience

Deliver consultative support and up-to-date education on our Facebook products

High level of experience presenting key client issues to C level, in an effort to be the customer advocate within Facebook

4+ years previous experience in customer sales and support, agency account management or consulting

Evidenced success with presentation skills

Demonstrated team working skills, capacity to adapt to a fast-paced, international work environment with a drive for making an impact

Identify and leverage trends within industry of expertise/focus

A self starter with experience of critical thinking and analytical skills

Demonstrated experience in effectively prioritizing tasks and manage time, even under high- pressure situations

Client management experience

Fluency in English and German

Market knowledge and work experience in DACH Markets

Bachelors or Masters degree (or equivalent)