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Google Product Manager Creator Support Admin India, Karnataka, Bengaluru 375236072
25.09.2024
Minimum qualifications:
Preferred qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in product management or related technical role.
- 2 years of experience taking technical products from conception to launch.
Preferred qualifications:
- Familiarity with customer/user support (i.e., driving down escalation volume, cost per user; improving first time resolution, TRT, AHT, CSAT - at scale).
- Ability to build strong relationships with cross-functional partners.
- Outstanding influence and executive communication skills.
- Analytical skills to generate insights from support data to identifying issues and prioritizing.
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