Accountable for enhancing the control environment through key initiatives (e.g. oversight of key risk and control policy changes ahead of Citi Policy Committee (CPC) approval)
Ensure quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.
Ensure the identification of issue root cause, partnering with control and process owners to recommend holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies.
Support in managing controls related programs and initiatives aimed at strengthening controls and reducing risk
Assist in managing controls remediation related to High Severity Issues, and MRA / MRIA responses
Support and drive governance forums to monitor key risk and controls activities
Help deliver remediation of control deficiencies, perform root cause analysis, impact assessments, and plan key remedial actions to improve residual risk
Coordinate policies, standards, and procedures adoption
Be part of regular reporting of deliverables for consumption across relevant risk and control forums
Assist and / or lead initiatives and special projects critical to the improving controls
Take ownership to ensure that risk and control responsibilities and accountabilities are embedded within FLUs, including providing training and leading by example.
Qualifications
10+ years of experience in financial services industry
Significant experience in Operational Risk and other risk and control disciplines
Experience leading teams, program management and an understanding of operational risk.
Experience managing teams with broad accountability in a complex environment is critical as well as an ability to work effectively in a cross-functional organization
Proven track record and accountability in making quick, but thoughtful, decisions that have an immediate impact on business financials
Excellent communication skills required to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary
Education
Bachelor’s / university degree or equivalent experience, Master’s degree preferred