EY Client Executive - Director Queensland 

Australia, Queensland, Brisbane City 

373475498

Job Summary:

Shift: As per business requirements

Responsibilities:

• Attends to HR mobility-related functional inquiries/requests/activities as assigned (including inquiries or requests via call or email) by established policies and procedures
• Ensures all tasks/projects are processed, documented, and delivered within defined SLAs and quality standards and that work instructions are diligentlyfollowed; escalates issues as needed
• Ensure all-new process updates are incorporated while completing activities/projects
• Respond to customer needs and inquiries, exercise good judgment in applying concepts and guidelines
• Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to process specialist/lead
• Responds to emails and queries promptly
• Prepares and contributes to reporting as directed
• Actively participates and completes the performance management and development plan activities
• Identify potential areas for process improvements and make recommendations to the process specialist/lead
• Assists with GDS initiatives and other projects as assigned
• Ensures GDS organizational policies and processes are followed
• Willing/ready to work in variable/rotational shifts

Knowledge and Skills Requirements:

• Good communication, interpersonal, and customer orientation skills; works effectively with the team and with stakeholders(call/e-mails)
• Displays a positive attitude; meets challenges and changes with an open mind, demonstrates a commitment to the job
• Good organization, analytical and problem-solving skills; able to exercise judgment in day-to-day work activities
• Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
• Good financial number skills, eye for detail, organizational, analytical, and critical thinking skills
• Excellent computer skills in Microsoft Office applications (Word, Excel, PowerPoint, Teams)
• Curiosity and motivation to acquire new skills as necessary
• Ability to work within a diverse multicultural team

Education:

• Bachelor’s degree, preference will be given to those with HR Specialization

Experience:

• Minimum of 1 to 3 years of progressive experience in HR or a related field