EY UKI Business Consulting - Customer Transformation 

Ireland 

372367379

Dublin 2

Contract Type:

Full-Time – Permanent

Your key responsibilities

• Lead and support full project lifecycles using agile, hybrid, or waterfall methodologies.

• Conduct business analysis including requirements gathering, prioritisation, and data analysis.

• Facilitate workshops and engage with senior stakeholders to drive business outcomes.

• Collaborate with cross-functional teams to deliver customer-centred technology solutions.

• Support CRM and omnichannel transformation initiatives.

• Design and optimise customer-facing business processes.

Skills and attributes for Success

• Strong analytical and problem-solving skills.

• Excellent communication and stakeholder engagement abilities.

• Technical proficiency with CRM platforms and business process modelling tools.

• Ability to manage multiple tasks and collaborate effectively in teams.

• Customer-focused mindset with attention to detail.

Ideally, You’ll also have

• Experience with Lean, Six Sigma, and Agile methodologies.

• Familiarity with Martech, CPQ, and emerging technologies.

• Product Owner or Scrum Master experience.

What we look for

• We’re looking for innovative, agile thinkers who are passionate about customer experience and digital transformation.
• You’ll thrive in a collaborative environment and be driven to make a meaningful impact through inclusive leadership and creative problem-solving.

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you
• All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:
• Pension
• Maternity & Paternity leave
• Discounted health insurance
• Bike to work Scheme
• Web Doctor - Free unlimited online GP consultations for you and your family
• Recognition Awards
• The purchase of additional annual leave
• Cash incentives for referrals
• Hybrid Working
• Work Mobile
• Free Gym membership
• TECH MBA paid by EY
• Travel Pass
• Wellness rooms Available in some offices

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.