Honeywell Tech Support Specialist 

Mexico, San Luis Potosí 

371808744

KEY RESPONSIBILITIES

Remote diagnostics, troubleshooting, analysis and resolution of support issues.

Mobile Device Management (MDM platforms i.e., AirWatch / Mobile Iron) - Utilize console to assist Users with device configuration.

Properly log all information into the problem management system.

Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines.

YOU MUST HAVE

gh School Diploma or equivalent combination of education, experience, and industry recognized certifications.

Strong technical skills and knowledge of computer hardware and software.

Excellent problem-solving and troubleshooting skills.

Medium understanding of devices environment on major platforms including but not limited to iOS, Android and Microsoft OS.

Advanced knowledge and/or experience in MS365 Package.

High proficiency level in the English language (written and spoken).

Bachelor’s degree in computer science or a related field.

Excellent communication and interpersonal skills.

Advanced Knowledge in Mobile devices OS – iOS, Windows, Android, etc. –

Advanced Knowledge in MDM platforms – Mobile Iron, Soti, AirWatch, etc. – and CRM – Salesforce, ServiceNow, Jira, etc. –.

• JOB ID: HRD253460
• Category: Customer Experience
• Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
• Nonexempt