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Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.
• Recognised expert in one or more Managed Security Services (MSS) functional area, at a regional or global level.• Addresses and resolves highly complex MSS operations performance issues or challenges including through technical leadership of highly-skilled teams.• Interprets internal and external MSS operational and technology challenges and recommends how they should be overcome.• Takes a leadership role in the development of innovative practices to improve MSS operations.• Is responsible for leading the design, build, test and implementation of security systems within an organisation’s IT and telecom network and shall be owner for Performance & Quality Management of Security Operations & Administration . Approves new and / or changes to guidelines and procedures for the function.• Contributes to strategic decisions for not only Managed Services operations, but also MSS business.• Contributes to development of concepts to determine professional direction of Managed Services delivery operations personnel.• Acts as a professional leader for Managed Services operations, mentoring senior Service Operations Engineers.• Often leads longer-term MSS complex improvement projects with moderate resource requirements, risk and complexity.
Individual Contributor: Operates autonomously in own subject area. Can analyze, develop and implement concepts and solutions as a subject matter expert. Increased awareness of and involvement outside of own subject area. Distills big picture. Makes decisions about and prioritizes own work. Managerial/Supervisory: Clear managerial responsibilities for people. Typically first level of solid line management. Interprets policies. Ensures existing plans are put into operation. Executes and/or oversees processes to meet customer needs. Responsible for analysis, design & development of policies, plans, programs.Carries out specialised activities/projects according to general direction. Influences others to support decisions. Works mostly independently. Analyze situations or data that requires review of relevant factors. Solutions can often be checked and proved. Demonstrates success in multiple roles and is adaptable to manage complex changing business environments.Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organisation, which may include customers or vendors.Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches.Has cross-cultural knowledge and global mindset Requires ability to communicate with executive leadership regarding matters of significant importance to the organisation. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organisational practice or expertise. Recognised expert in their field (depth & breadth). Typically requires 10+ years extensive relevant experience and/or a graduate / postgraduate equivalent degree.Security Specialist in areas of Security Monitoring & Response services, responsible for development, implementation & delivery. Performs & implements threat detection, hunting, incident monitoring, investigation & response activities are effectively delivered and enhanced for future.
Nokia has received the following recognitions for its commitment to inclusion & equality:
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