Microsoft Customer Success Account Manager - fluent Hungarian 

Hungary, Budapest 

370379070

The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

• Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins?
• Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use?
• Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field and strong experiece in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
• Fluent in Hungarian.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Customer Relationship Management:
• Customer Success Leadership - Customer Strategy and Growth: Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
• Customer Success leadership - Delivery and program Management: Supports the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.