Stratasys RTS JP 

Japan 

368989578

Regional Technical Specialist, APAC The Regional Technical Specialist (RTS) represents the highest level of technical product
The position is based in Tokyo, Japan and may require to travel to other countries in APAC as needed.
Roles and Responsibilities
• Work with the team of RTS in the APAC region and provide Remote Technical and Application Support to Resellers & Distributions personnel on 3D printers, and provide as needed On-site Support, Fixes and Trainings as needed including periodically visits according to CS plan of activity (local and overseas)
• Take ownership and handle Escalated issues on a timely manner until solution is provided. Communicate promptly Escalations to the Customer Success team in Headquarters
• Follow up with distributors on New Products related information (e.g., new items, tips, spare parts)
• Lead Customer Success Regional involvement in all aspect of Beta phase and Product Launch of 3D printing solutions
• Conduct Engineer-training sessions both on Hardware, Software and Applications
• Provide Technical Status Report on Region to Headquarters CS team and CS Managers
• Participate on Special Projects and Company initiatives as needed
Education, Skills and Experience
• Technical or Engineering degree with minimum 5 years' experiences in Field Service and Second line Support in a Technical capacity
• Good Technical understanding of multidisciplinary equipment - Mechanics, Electronics and Fluid systems combined with Software, Networking and Computer Hardware;
• Good verbal and written language skills in English
• Having knowledge or experience on Stratasys technologies and products will be an advantage
• Superior interdisciplinary communication and listening skills to interface with internal and external customers
• Ability to organize and prioritize workload and may work as needed on flexible hours
• Ability to adapt to a fast changing environment and multitask
• Ability to focus on Customer Satisfaction as the end result of decision
• Good Analytical and Reporting skills
• Ability to effectively convey knowledge to others
• Eager to learn to be a constant "source" of information & know-how
• Team player, but self-motivated and able to work independently
• Regional experience a plus