Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Partner with technology and operational stakeholders to ensure agreed design solution is implemented and executed.
- Create product initiatives and deliverables in JPMC systems and own product execution.
- Review technical specifications, operational flows, and test plans to ensure that the requirement is being delivered appropriately.
- Participate in agile and operational readiness ceremonies as the product owner.
- Triage and troubleshoot reported issues and identify best action to deliver proper resolution for our clients and internal stakeholders.
- Ensure validation is completed post-install to ensure all changes have been implemented as per original requirements.
- Communicate well across the organization.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Proven to possess payments and merchant acquiring expertise - including knowledge of servicing, acquiring, processing, or issuing domains.
- Strong knowledge of Debit, Credit, and Alternate Payment Methods of Acceptance APIs, Point of Sale and E-Com transactions, recurring payments, account verification, returns and refund processing.
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Proven ability to work independently and drive change.