SAP SAP Concur Care Services Consultant APAC time 

Philippines, Makati 

364787024

As a Care Services Consultant, you will manage a diverse portfolio of clients across multiple regions, ensuring exceptional service and customer satisfaction. As a subject matter expert, you will provide expert guidance supporting product capabilities, and project management, while maintaining accountability for the entire customer communications experience. Exceptional communication skills are essential, along with a strong focus on delivering cloud-based solutions that effectively meet business requirements in Travel, Expense, Request, and Invoice management via cases and/or projects.

To thoroughly assess your client’s business requirements, ensuring the system is configured to deliver optimal results and consistently exceed expectations. You will:

• Gain a deep understanding of the client’s business needs to ensure optimal system configuration and exceed expectations.
• Communicate with clients through various channels (phone, chat, online case/email, or project) to discuss goals, priorities, product roadmaps, monthly releases, and suggest additional services to address identified gaps.
• Perform and Implement configuration changes as requested by the client to align with their evolving needs.

• Provide ongoing strategic guidance to clients, ensuring their business requirements are met and recommending improvements where applicable.
• Identify usage gaps and offer solutions to enhance product adoption and overall satisfaction.
• Advocate for clients internally, ensuring issues are addressed by relevant teams within SAP Concur.
• Createandsubmit Product Enhancement requests when necessary, ensuring alignment with client needs and the scope of SAP Concur products and services.
• Develop and implement interfaces and programs that enhance product capabilities, automate processes, and improve the efficiency of work packages assigned to the team.

Experience (Role Requirements):

• Strong written and verbal communication skills,with the ability to clearly convey information and engage with a diverse audience.
• Proven experience in client-facing or customer service roles, with a demonstrated ability to build strong relationships and manage expectations.
• Strong stakeholder management skills, capable of engaging and collaborating with key customer contacts to drive success.
• Analytical problem-solving skills, with the ability to identify issues, dive deep into challenges, and implement effective solutions.
• Excellent organizational and planning abilities, ensuring the consistent delivery of commitments and on-time results.
• Strong persuasion and influence skills, enabling you to guide stakeholders toward achieving desired outcomes.
• Proficiency in programming languages such as Python and Java, with a focus on leveraging these skills for internal projects.
• Programming language background, Java or C variants
• Solid technical knowledge in AI and Robotic Process Automation (RPA), with an understanding of how these technologies integrate into business processes.
• Experience with SaaS, SAP Concur or Cloud solutions, travel & spend management, is a plus
• Ability to perform under pressure and effectively manage multiple concurrent tasks without compromising quality.
• Willingness to commit to 40+ hours per week, ensuring strong job presence, responsiveness, and the accomplishment of performance objectives.
• Flexible working hours may be required to meet business needs and ensure optimal customer service.
• In-office presence required for 80% - 100% of the workweek.

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