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Tesla Service Advisor Canada, British Columbia, Surrey 364604909
23.06.2024
What You’ll DoWhat You’ll Bring
- Respond promptly to customer inquiries via phone, email, and drive-in with a high level of attention and professionalism
- Ensure timely return of missed phone calls and emails, within 5 minutes
- Assess technical issues, providing solutions over the phone when possible or escalating to the Shop Foreman/Service Manager for immediate attention
- Accurately document customer concerns and data into the Dealer Management System and demonstrate extreme attention to detail
- Conduct seamless transactions, guide customers through corrections, and summarize processes
- Keep customers informed with estimated completion times, regular updates, and thorough follow-up on each vehicle's status
- Coordinate vehicle details before delivery and coordinate delivery or pick-up times with customers, following up to confirm satisfaction with the provided services
- Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques
- Hands-on experience with a diverse range of hand and power tools, shop equipment, and automotive/electrical testing devices
- Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office
- Proactive willingness to learn emerging automotive technologies
- Establish and maintain cooperative relationships with all individuals contacted in course of work, including the public
- Maintain accurate daily records and effectively manage multiple priorities to meet deadlines
- Valid driver's license required
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