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Apple Sales Area Manager Retail Customer Care China, Shanghai 364574086
Today
This role requires a strategic leader, who can develop talents, inspire teams, and has a strong understanding of the e-commerce marketplaces prevalence in Greater China. - Propose process improvements and recommend changes to tools/ policies and establishes procedures that affect the function- Participate in projects reviews including requirements gathering, able to identify opportunities as part of the solution and provide guidance to the team
- 3+ years management experience leading teams in Sales, Retail, E-commerce or Customer Care Center landscapes
- Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Confronts barriers to greater inclusion with tenacity, care and commitment
- Cultivate a positive and motivating work environment by promoting teamwork and excellence in execution while encouraging deep connections with the community
- Experience working for a global organization within the technology sector
- Strong collaboration skills with key partners to deliver a seamless, cross channel Apple experience
- Strong analytical ability and decision making skills
- Knowledge and experience in e-commerce environment
- Experience working with human resources in areas pertinent to employee management such as performance, welfare and development
- Fluent in both English and Mandarin (speaking, reading, writing)
- BS/BA in related field or equivalent experience
- 7+ years of professional commercial experience with Sales, Retail, or E-commerce background
- Knowledge of integration strategies for WeChat, Douyin, Taobao, Xiaohongshu, and other local e-commerce platforms.
- Experience leading in a multi-lingual/cultural environment
- Drive operational excellence by identifying and implementing operational processes that help improve operational metrics and drive efficiency
- Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams
- MBA preferred
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