Honeywell Lead Customer Experience Specialist 

Romania, Bucharest 

364421498

Job purpose:

Supports service and projects organization byprocessing work packages / managing requests in a timely and correct manner.

Responsibilities:

• Processes a wide variety of maintenance related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, re-registrations;
• RQB - reactive quoted: creation, re-creation, additions and deductions;
• Operates changes according to process requirements in various existing records
• Initiate, get approvals (if necessary) and complete billing related to contracts, reactive quoted, projects (full or partial billing);
• Analyzes and takes the necessary steps to resolve disputes (credit issuance and reflow);
• Investigates and resolves the interface errors that may occur in the system, works to prevent them from occurring, and addresses
  root causes;
• Process direct purchase requests as instructed by the project manager
• Perform business reporting based on business requirements, following the required frequency;

YOU MUST HAVE

• Minimum college graduate; bachelor degree preferred;
• Minimum 1 year experience on Sr Customer Experience Specialist role
• English - main language
• ERP knowledge
• Microsoft Office suite

WE VALUE:

• Technical knowledge specific to (stated field)
• Good communication skills
• Good administration skills
• An ability to take initiative and work with limited direction

• JOB ID: HRD260491
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt